Refund policy

Refund & Return Policy

We want you to love what you ordered. If something isn't right, we're here to help.

30-day returns

You may return eligible items within 30 days of receiving your order for a refund or exchange.

Condition

Items must be unworn, unwashed and in their original condition with all tags attached. Please include your order details so we can process your return quickly.

How to return

To start a return, email us at hello@claraandjosephine.com with your order number and the item(s) you'd like to return. We'll send you the return instructions and address.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method, usually within 5–10 business days. Original shipping costs (where applicable) are non-refundable, and return postage is the customer's responsibility unless the item is faulty or incorrect.

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, please contact us within 7 days of delivery with a photo. We'll arrange a replacement or full refund, including return postage, at no cost to you.

Non-returnable items

For hygiene reasons, some items (such as intimates and pierced jewellery) cannot be returned unless faulty. Gift cards are non-refundable.

Your rights under Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

Questions about a return? Email hello@claraandjosephine.com.