Track Your Order

Every Clara & Josephine order ships with tracking, and shipping is free Australia-wide.

How tracking works

Orders are dispatched within 1–3 business days. As soon as your parcel leaves us, you'll receive a shipping confirmation email with your tracking number and a link to follow it. Delivery then typically takes 5–10 business days.

Find your tracking link

Open the shipping confirmation email we sent you and click the tracking link. If you can't find that email, please check your spam or promotions folder first — it's usually there.

Still can't find your order?

Email us at hello@claraandjosephine.com with the name on the order and your order number, and we'll look it up and send you the tracking link directly. We reply within one business day.

Tracking hasn't updated?

Tracking can take 24–48 hours to show its first scan after a label is created, and it sometimes pauses for a day or two in transit. That's normal. If there's been no movement for more than five business days, get in touch and we'll chase it with the carrier.

Customer care: Monday to Saturday, 9:00 – 18:00 AEST.